A letter to our customers

A Letter to our Valued Customers

Dear All,

First and foremost, we hope that you and your family are staying safe and well during this
unprecedented time. Our thoughts are with everyone who has been affected by COVID-19.

We wanted to take this opportunity to express our deep gratitude to all the doctors, nurses, teachers, emergency service and essential workers who are going above and beyond to assist other Australians in this time.

We are still open and fully operational. You can shop with us online 24/7 at https://koalabamboo.com.au/. Our warehouse is full of stock and we are ready to send out your orders daily.

Your peace of mind is of utmost importance to us and wanted to assure you that we are continuing to monitor this situation closely and are implementing additional measures, as recommended by WHO and the Australian Government, with the safety of customers and employees in mind. These include work from home arrangements, social distancing, increased hygiene and cleaning requirements, rotating shifts and staggered work schedules.

We deliver to you via Australia Post who have also stepped up their policies and procedures. When accepting a delivery, someone will need to be present at your residence as usual, however there will be minimal contact and a signature will no longer be required. The driver will leave your parcel at the door for you to collect when it is safe to do so.

Health, wellbeing and safety continue to remain our top priorities. We know that stressful
circumstances can affect sleep. Sleep is an important pillar of health and a bad night’s sleep can have negative effects both mentally and physically. Check out our blog posts or
https://www.sleephealthfoundation.org.au/ to find out more information.

If you have any questions, please don’t hesitate to reach out – our staff are working remotely but are able to assist via social media, email and phone.

We appreciate your patience and will update you if there are any changes but for now, we are still open. We want to thank you all for your continued support and hope you all continue to stay safe and sleep well.

Warmest regards,

Koala Bamboo Team

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Koala Bamboo

Our products in every home